How Velxo Escrow Works

Velxo Escrow protects every transaction. Your money never touches the seller until you confirm you've received exactly what was promised.

The escrow process

STEP 01

Buyer Places Order

The buyer pays for the item. Funds are immediately locked in Velxo Escrow — not sent to the seller yet.

STEP 02

Funds Held Securely

The payment is held in our secure escrow wallet. Neither party can access the funds until the trade is completed.

STEP 03

Seller Delivers

The seller transfers the game account, coins, gift card, or completes the boosting service as described in the listing.

STEP 04

Buyer Confirms

The buyer verifies the delivery and clicks "Confirm Receipt". This releases the escrow funds to the seller.

STEP 05

Seller Gets Paid

The funds (minus the 10% service fee) are credited to the seller's Velxo wallet, ready for withdrawal.

Funds Always Protected

Money is locked the moment payment is made. Sellers cannot withdraw until you confirm.

Neutral Moderation

Our team reviews disputes fairly with evidence from both parties before making any decision.

You Control Release

Funds are only released when you click confirm. Never automatically. Never without your approval.

Dispute Resolution

Something went wrong? Here's how we handle it.

Open a Dispute

Go to your Order page and click "File a Dispute". Choose a reason and describe the issue clearly.

Moderation Review

Our team reviews evidence from both parties — chat logs, delivery screenshots, and order details — within 24–72 hours.

Resolution Issued

We issue a fair decision: full refund to buyer, partial refund, or full release to seller. Both parties are notified immediately.

Important:

Disputes must be opened within 7 days of order creation. After that, funds are automatically released to the seller. Open a dispute immediately if there is any problem with your delivery.

Common Questions

What happens if the seller doesn't deliver?

Open a dispute within 7 days of placing the order. If the seller cannot prove delivery, you will receive a full refund. Funds are never automatically released without buyer confirmation.

How long does escrow hold the funds?

Funds are held until the buyer confirms delivery or a dispute is resolved. If neither happens within 14 days, our team will reach out to both parties to resolve the order manually.

Can the seller cancel and take my money?

No. Once a payment is locked in escrow, the seller cannot access it. Only buyer confirmation or a dispute resolution releases the funds.

What is the escrow service fee?

Velxo charges a 10% service fee on each completed transaction, deducted from the seller's payout. There are no fees for buyers.

Is my payment safe?

Yes. All payments are processed through Paystack or Flutterwave and held in a segregated escrow wallet. We use TLS encryption and bank-grade security standards.

Ready to trade safely?

Every trade on Velxo is protected. Start buying or selling with confidence.

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